CONFIGURING YOUR ACCOUNT

1. It’s my first time to use Sun Alertz! What to do?!
   

1. Go to http://www.sunalertz.com and look for the Register Now! link.
2. Enter your 11-digit Sun Cellular mobile number.
3. Type a password that you will easily remember.
4. Enter it again just to be sure!
5. Verify that you’re not a computer! Enter the 5 letters that appear on your screen.
6. Once you click SUBMIT, you will receive a message on your phone from 2805. This contains a special code that you need to enter on the site to verify your account.
   

2. I’ve verified my account already! How do I set up Twitter?

   1. Click “ADD ACCOUNT” and choose Twitter.
   2. If you’re also logged in to Twitter while you’re on Sun Alertz, click “ALLOW.” Otherwise, enter the Twitter username and password which you would like to use on Sun Alertz.
      

3. That was easy! How do I set up Facebook?

   1. Click “ADD ACCOUNT” and choose Facebook.
   2. If you’re also logged in to Facebook while you’re on Sun Alertz, click “ALLOW.” Otherwise, enter the Facebook username and password which you would like to use on Sun Alertz.
      

4. I want to change my Twitter/Facebook account!

Login to http://www.sunalertz.com. Click the account which you would like to change and click “DELETE.”

ALL ABOUT TWITTER

1. I’ve verified my account already. How do I set up Twitter?

   1. Click “ADD ACCOUNT” and choose Twitter.
   2. If you’re also logged in to Twitter while you’re on Sun Alertz, click “ALLOW.” Otherwise, enter the username and password which you would like to use on Sun Alertz.
      

2. Hey, wait a minute—what do you mean by verify?
   

First time user? Read this first.

3. Great, I’ve already set up my Twitter! Does this mean that I’ll now start receiving all updates from the people I follow on my phone?
   

You need to subscribe to any of our unlimited packages in order to
receive tweets (or FB status updates) from people you follow. You can do
this by texting any of the following to 2805:

BUY 1 (P15/day)
BUY 7 (P50/7 days)
BUY 30 (P150/30 days)

By default you will receive tweets from EVERYONE you follow unless you
select the people whom you want to receive tweets from. The people you
choose to follow/unfollow on Sun Alertz will not affect your Twitter
account-it will only affect the mobile tweets that you will receive on
your phone if you are subscribed to the service.

Login to http://www.sunalertz.com and click the names of those you want to follow.

4. Oops I changed my mind—I want to use another Twitter account.
   

No problem! Login to http://www.sunalertz.com, click your Twitter account and click “Delete.”

5. Let’s get to the fun part! How do I send a tweet?
   

To send a tweet from Sun Alertz, text TW <140-character message) and send to 2805.

6. How much does it cost to send a tweet?
   

It only costs P1.00/tweet. If you’re a heavy tweeter and would like to send and receive tweets, you can choose from any of our affordable UNLIMITED packages:

• BUY 1 – P15/day
• BUY 7 – P50/7 days
• BUY 30 – P150/30 days

To avail an unlimited package, text BUY <# of days> to 2805. Ex. BUY 1.

7. I just subscribed to the service. Why am I receiving tweets which were posted minutes ago?
   

Whenever you subscribe to the service, you will receive tweets from the contacts you’ve chosen which were posted within the past hour.

8. I’m a postpaid user. Is this service consumable?
   

No, currently Sun Alertz is on top of your plan.

9. I don’t want to receive any mobile tweets anymore!
   

Go to http://www.sunalertz.com, click your Twitter account and uncheck the “status updates” box.

You might also want to set a schedule for receiving your alertz. You can do this within the Sun Alertz site or by texting SCHED hhmm HHMM to 2805. For example, you only want to receive tweets between 8:00AM to 1:00PM. Text SCHED 0800 1300 to 2805.

10. I changed my mind. I miss receiving tweets!
    

Go to http://www.sunalertz.com, click your Twitter account and tick the “status updates” box.

11. I’m not receiving any tweets!

Don’t panic! Let’s try these simple troubleshooting tips first:

1. Are you subscribed to the service? You need to avail any of our unlimited packages in order to receive tweets.
2. Not sure if your subscription is still active? Text CHECK to 2805.
3. Did you choose people to follow? You need to tell us who you want to receive tweets or updates from. Find out how here.
4. Is your mobile tweets enabled? Go to http://www.sunalertz.com, click your Twitter account and tick the “status updates” box.
5. Did you specify a schedule? Text CHECK to 2805.
6. Is your sched off? Text ON to 2805.
7. Still not receiving any tweets? Cal l us at 3978000 or dial 200 on your Sun phone.

12. My tweets are delayed!
    

Right now, we check for new tweets every 10 minutes.

13. How can I send a direct message?
    

Text d <username> <msg> to 2805. For example, to send us a message, send this to 2805:

d suncelltweets I really really love Sun Alertz!

14. I received a message from d<username>. What does that mean?
    

This means that your contact has sent you a direct message. Example:

dsuncelltweets: Thanks for using Sun Aletz!

If you reply to the message, it will be sent to your contact as a direct message too.

15. I replied to a direct message but got a “Sorry not supported” reply. What does this mean?
    

In order for direct messaging to work, you must be mutually following each other on Twitter.

16. How do I make an addressed reply?
    

Simply reply to the tweet you’ve received.

17. I also set up a Facebook account. Is there a way for me to post the same message on both Twitter and Facebook?
    

Yup! Just text STAT <your message> to 2805.

ALL ABOUT FACEBOOK

1. I’ve verified my account already. How do I set up Facebook?

   1. Click “ADD ACCOUNT” and choose Facebook.
   2. If you’re also logged in to Facebook while you’re on Sun Alertz, click “ALLOW.” Otherwise, enter the username and password which you would like to use on Sun Alertz.
      

2. Hey, wait a minute—what do you mean by verify?
   

First time user? Read this first.

3. Great, I’ve already set up my Facebook! Does this mean that I’ll now start receiving all updates from the people I follow on my phone?
   

You need to subscribe to any of our unlimited packages in order to
receive tweets (or FB status updates) from people you follow. You can do
this by texting any of the following to 2805:

BUY 1 (P15/day)
BUY 7 (P50/7 days)
BUY 30 (P150/30 days)

By default you will receive tweets from EVERYONE you follow unless you
select the people whom you want to receive tweets from. The people you
choose to follow/unfollow on Sun Alertz will not affect your Twitter
account-it will only affect the mobile tweets that you will receive on
your phone if you are subscribed to the service.

Login to http://www.sunalertz.com and click the names of those you want to follow.

4. Let’s get to the fun part! How do I post an update?
   

To post a Facebook status update via Sun Alertz, text FB <160-character message) and send to 2805.

5. How much does it cost to update my status?
   

It only costs P1.00/status update. If you’re a heavy Facebook user and would like to send and receive tweets, you can choose from any of our affordable UNLIMITED packages:

• BUY 1 – P15/day
• BUY 7 – P50/7 days
• BUY 30 – P150/30 days

To avail an unlimited package, text BUY <# of days> to 2805. Ex. BUY 1.

6. I just subscribed to the service. Why am I receiving status updates which were posted minutes ago?
   

Whenever you subscribe to the service, you will receive status updates from the contacts you’ve chosen which were posted within the past hour.

7. I’m a postpaid user. Is this service consumable?
   

No, currently Sun Alertz is on top of your plan.

8. I don’t want to receive any status updates on my phone anymore!
   

Go to http://www.sunalertz.com, click your Facebook account and uncheck the “status updates” box.

You might also want to set a schedule for receiving your alertz. You can do this within the Sun Alertz site or by texting SCHED hhmm HHMM to 2805. For example, you only want to receive updates between 8:00AM to 1:00PM. Text SCHED 0800 1300 to 2805.

9. I changed my mind. I miss knowing what my Facebook friends are thinking!
   

Go to http://www.sunalertz.com, click your Facebook account and tick the “status updates” box.

10. I’m not receiving any updates!

Don’t panic! Let’s try these simple troubleshooting tips first:

1. Are you subscribed to the service? You need to avail any of our unlimited packages in order to receive tweets.
2. Not sure if your subscription is still active? Text CHECK to 2805.
3. Did you choose people to follow? You need to tell us who you want to receive tweets or updates from. Find out how here.
4. Is your status updates enabled? Go to http://www.sunalertz.com, click your Facebook account and tick the “status updates” box.
5. Did you specify a schedule? Text CHECK to 2805.
6. Is your sched off? Text ON to 2805.
7. Still not receiving any Facebook status updates? Cal l us at 3978000 or dial 200 on your Sun phone.

11. My friends’ status updates are delayed!
    

Right now, we check for new status updates every 10 minutes.

12. Can I comment on my friend’s status updates?
    

Yes. Simply reply to the update you’ve received.

GENERAL SUN ALERTZ FAQs

1. Wasn’t Sun Alertz on 2555? How is this service different?
   

We’ve made a few improvements to the service, including:

• sending and receiving direct messages (Twitter)
• replying to status updates (Facebook)
• receiving wall posts (Facebook)

2. I’ve already installed the Sun Alertz application on my Facebook (apps.facebook.com/sunalertz). Do I need to verify my phone again?
   

Yes, you need to verify your phone again on http://www.sunalertz.com.

3. Does the subscription fee cover both Facebook and Twitter?
   

Yes.

4. I just want unlimited updates. I don’t want to receive anything from my friends. What do I do?
   

There are two ways to do this: either text OFF to 2805 or manage your account settings on http://www.sunalertz.com.

5. I want to post the same status on both Facebook and Twitter. Is there a way to do this?
   

Yes. Text STAT <msg> to 2805.

6. How do I get unlimited status updates?
   

To send and receive unlimited tweets and status updates, text any of the following to 2805:

• BUY 1 – P15/day
• BUY 7 – P50/7 days
• BUY 30 – P150/30 days

Once your subscription expires, you will automatically revert to Pay-As-You-Go. This is P1.00/tweet or status update. You will not be able to receive any tweets or status updates.